Refund and Cancellation Policy
Last Updated: April 12, 2025
1. Introduction
This Refund and Cancellation Policy reflects my commitment to radical transparency, professional standards, and fair business practices. I believe in setting clear expectations and then consistently exceeding them.
2. Project Deposits and Payment Structure
In keeping with industry standards and my transparent business model:
- Projects require a non-refundable deposit (typically 50% of the total project fee) before work commences
- This deposit secures your place in my work schedule and covers initial project setup, planning, and resource allocation
- Milestone payments are tied to specific deliverables and project phases
- Final payment is due prior to the transfer of completed files, code, or site launch
3. Cancellation by Client
If you wish to cancel a project after work has begun:
- The initial deposit is non-refundable
- Any milestone payments made for completed work are non-refundable
- You will be invoiced for any unbilled work completed up to the cancellation date
- Written notice of cancellation is required via email
- Upon cancellation and final payment, you'll receive all completed work to date
4. Proactive Communication About Delays
In alignment with my principle of proactive communication:
- If I anticipate any delay in project timelines, I will notify you immediately
- We will work together to adjust timelines and expectations
- I build buffer time into all project estimates to minimize the risk of delays
- For client-caused delays, I maintain transparent communication about how these affect the project timeline
5. Project Completion and Acceptance
Upon project completion:
- You will have a designated review period (typically 7-14 days) to request revisions within the original project scope
- Clear criteria for project completion will be established at the beginning of our engagement
- The project is considered accepted after your final approval or after the review period ends without feedback
- Final payment is due upon acceptance
6. Refund Eligibility
Full or partial refunds may be considered in these specific circumstances:
- If I am unable to deliver the agreed-upon deliverables due to technical limitations discovered after project commencement
- If I fail to meet contractual obligations or project specifications after reasonable opportunity to remedy
- If I am unable to complete the project due to circumstances on my end
7. Refund Process
To request a refund:
- Submit your request in writing to [email protected]
- Include your project details, reason for the refund request, and supporting documentation
- Refund requests will be reviewed on a case-by-case basis
- If approved, refunds will be processed using the original payment method within 14 business days
8. Cancellation by Developer
In rare circumstances, I may need to cancel a project if:
- Project requirements change significantly from the original scope
- There is a breach of the service agreement or terms and conditions
- Communication is consistently delayed, making it impossible to progress with the project
- Required materials or information are not provided within agreed timeframes
In such cases, you will be invoiced only for work completed to date, and I will provide all completed deliverables.
9. Maintenance and Support Services
For ongoing maintenance or support services:
- Monthly or recurring services require 14 days' written notice for cancellation
- Pre-paid packages are non-refundable but remain available for use for 12 months from purchase
- Unused hours from monthly maintenance packages do not roll over unless specified in your service agreement
10. Dispute Resolution
In alignment with my "Direct But Kind" principle:
- I commit to addressing any disputes professionally and transparently
- I will work with you in good faith to resolve any issues
- If we cannot reach an agreement, we may engage a mutually agreed-upon mediator
11. Changes to this Policy
I reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to my website.
12. Contact Information
If you have questions about this Refund and Cancellation Policy, please contact me at [email protected].
