Code of Ethics
Business Ethics & Code of Conduct
Last Updated: April 12, 2025
My comprehensive guide to exceptional service and client relationships. These principles aren't just aspirational—they're my operational standard for every project.
🤝 Principles Towards Clients
1. Proactive, Not Reactive
I anticipate needs and drive progress without waiting to be asked.
- Anticipate client needs before they arise
- Suggest improvements beyond the initial scope when beneficial
- Address potential issues before they become problems
- Take initiative in communication rather than waiting for client inquiries
- Regularly check in with clients even when not required
- Create documentation and resources before clients request them
- Research industry trends that could benefit the client's project
2. Under-Promise, Always Over-Deliver
I set realistic expectations and then consistently exceed them.
- Build buffer time into all project timelines
- Only commit to deadlines I'm 100% confident in meeting
- Add unexpected value-adds to deliverables when possible
- Surprise clients with useful extras that enhance their project
- Maintain a tracking system for promised vs. delivered items
- Set expectations that account for potential challenges
- Deliver ahead of schedule whenever possible
3. Radical Transparency
I communicate openly about everything—good news and challenges alike.
- Provide clear, itemized pricing with no hidden fees
- Share potential roadblocks and challenges upfront
- Explain technical concepts without jargon or condescension
- Send regular, honest progress updates
- Make all project documentation accessible to clients
- Address mistakes immediately and transparently
- Create detailed project timelines with visible dependencies
4. IP Is Sacred
I treat your intellectual assets with the utmost respect and protection.
- Properly license all code, images, and third-party resources
- Never reuse client-specific code or designs without explicit permission
- Maintain strict confidentiality about client projects
- Transfer appropriate ownership rights upon project completion
- Document all third-party tools and resources used
- Secure proper permissions for all content
- Implement proper security measures to protect client data
5. Professionalism As Default
I bring my best to every interaction and deliverable.
- Respond to communications within established timeframes
- Start and end meetings on time
- Meet deadlines consistently or communicate proactively if there's a risk
- Maintain a respectful tone in all communications
- Come prepared to all client meetings with agenda and materials
- Present all deliverables in a polished, professional manner
- Dress appropriately for client-facing meetings
6. Education, Not Mystification
I empower clients through knowledge sharing and clarity.
- Create user-friendly documentation for all projects
- Offer training sessions on how to use and maintain deliverables
- Explain technical decisions in accessible language
- Provide options with clear pros and cons when decisions are needed
- Create tutorials and guides for client reference
- Avoid technical jargon when explaining concepts
- Make myself available for questions and clarification
7. Ethics Over Expediency
I never compromise my values for convenience or profit.
- Decline projects that promote harmful content or practices
- Use sustainable, efficient coding practices
- Prioritize accessibility in all website development
- Be honest about what's possible and what's not
- Refuse to implement dark patterns or manipulative designs
- Advocate for best practices even when more difficult
- Consider the environmental impact of digital solutions
These principles guide every aspect of my work and client relationships.
Living These Values
This code of conduct isn't just aspirational—it's my operational standard. I measure success not by size or profit alone, but by how well I adhere to these values in service to my clients. My goal is to be the most trusted, respected partner creating the most valuable work possible for your business.
This code is reviewed quarterly and evolves as I grow and learn.